BEU-Sales Officer-Tele Sales

Job description

Job Title BEU - Sales Officer - Tele Sales Business Unit DBC - Business Enhancement Unit Reporting To Sales Manager Job Function and Role Type Sales, Tele-calling role with no travel required. Version No 2.0 Job Purpose Responsible for sales closure through tele-calling and lead generation for asset and liability products via internal and external channels. Achieve business and efficiency targets while maintaining productivity and hygiene standards. Key Responsibilities Role Type: Sales Achieve monthly and yearly business targets; Identify suitable products for customers and ensure sales closure. Target v/s Achievement Meet productivity benchmarks and achieve defined targets; Ensure alignment with efficiency and hygiene parameters. Quality Management Understand customer needs and recommend suitable products; Ensure proper tagging and disposition of leads in the system; Cross-sell bank products based on customer requirements; Adhere to call management, lead management, and database protocols. Process Management Follow channel guidelines and code of conduct; Maintain system login and hygiene parameters; Ensure accurate call information to minimize complaints; Adhere to performance metrics for call coverage, lead management, and disbursements. Education: Graduate in any stream with fluency in English and the local language. Certifications: None specified. Key Competencies Sales and influencing skills, banking product and process knowledge, communication, competition awareness, financial industry trends. Major Stakeholders Quality and Training Team, Reporting Supervisory Line.