Billing Operations Analyst

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a detail-oriented and customer-focused professional to join our Billing team. You will work closely with customers to provide precise and timely invoices while also collaborate with different teams to ensure a smooth billing process end to end. In this role, you will become an integral part of our team, supporting the essential functions of billing operations and contributing to the overall efficiency of our processes. We're looking for someone who is detail-oriented and enjoys working with numbers, as you'll manage billing data and help ensure accuracy across various platforms. If you're ready to take on a position that allows you to develop your skills in a cooperative environment, we would love to hear from you. What You Will Be Doing • Verify the accuracy of sales orders prior to processing invoices. • Address any discrepancies with customers and coordinate with other departments to address billing issues. • Upload invoices into various portals to ensure proficient operations. • Test automation tools to improve and streamline billing operations. • Collaborate with team members to design and implement process enhancements that boost efficiency. • Manage billing case inquiries and actively track their resolution progress. Analyze case data to identify patterns and recommend improvements. • Collaborate with internal teams to address any questions and document case details to maintain correct records for reporting. • Keeping internal documents up to date and maintenance of internal SOP's What You Bring <li class="public-DraftStyleDefault-unorderedListItem public-DraftStyleDefault-reset public-DraftStyleDefault-depth0 public-DraftStyleDefault-listLTR"