Blaze Advisor

Job description

Job Description: Java & Blaze Advisor Support Engineer (L2/L3) Role Overview We are seeking an experienced Java & Blaze Advisor Support Engineer to provide endtoend production and application support for systems built on Java services integrated with the FICO Blaze Advisor rules engine. The role is strictly support-focused, involving incident resolution, rootcause analysis, rule deployment assistance, environment management, and collaboration with cross-functional teams to ensure stable operations. Key Responsibilities 1. Application & Production Support • Serve as L2/L3 support for Java services and Blaze Advisor rule-based applications. • Handle production incidents, troubleshoot failures, analyse logs, and ensure timely resolution within SLAs. • Monitor application health, rule execution performance, and integration points. • Perform root cause analysis (RCA) and implement permanent fixes where applicable. • Work closely with Infra/DevOps teams on server stability, JVM tuning, and environment issues. 2. Blaze Advisor Support • Troubleshoot Blaze rule execution issues including rule flow errors, RFD/BOM mismatches, rule versioning conflicts, and performance degradation. • Support rule package deployments across Dev/QA/UAT/Prod environments. • Coordinate with Business Analysts and Rule Authors to validate rule changes. • Maintain rule dictionary versions, repository synchronization, and rule metadata integrity. 3. Java & API Support • Debug Java service issues such as API failures, integration breakdowns, exception handling, or configuration discrepancies. • Analyze thread dumps, heap dumps, API response failures, and JVM-level problems. • Support Java microservices or monolithic systems interacting with Blaze. 4. Deployment & Environment Management • Perform and validate rule deployments, Java service releases, and configuration updates. • Support CI/CD processes (Jenkins/Azure DevOps/GitLab) from a support standpoint (non-development). • Ensure environment readiness and coordinate with Dev, QA, and Infra teams for releases and patching. 5. Monitoring & Reporting • Monitor logs through tools like Splunk, ELK, Dynatrace, AppDynamics, etc. • Provide daily/weekly incident reports, stability metrics, and SLA tracking. • Maintain and enhance dashboards for rule/runtime monitoring (if applicable). 6. Documentation & Process Compliance • Maintain SOPs, runbooks, RCA documents, and knowledge base articles. • Participate in audit, compliance, and change-management processes. • Support DR drills and business continuity plans. Required Technical Skills • Strong experience supporting applications built on FICO Blaze Advisor (rule sets, RFD, BOM, rule flows, rule repository). • Handson experience with Java/J2EE application support. • Good understanding of REST/SOAP APIs, XML/JSON, and integration frameworks. • Proficiency with application servers (Tomcat, JBoss, WebSphere). • Strong SQL skills on Oracle, MySQL, or SQL Server. • Command over analyzing logs, exceptions, and performance metrics. • Experience with Git/SVN, Maven/Gradle, and CI/CD tools. Job Type • Full-time • Work Mode: Mumbai (Vikroli) • Availability: Rotational or extended hours during high-severity issues