Branch Manager-south 1 & 2

Job description

Job Description POSITIONDESCRIPTION JOBTITLE: BranchManager GRADE: CM DEPARTMENT: BranchBanking LOCATION: Branch TYPEOF POSITION: Full-time REPORTSTO: ClusterHead/Regional Head Branch Banking - Directreporting: RM - BDE/AAM/AM Dottedline reporting of BOO/BOSM ROLEPURPOSE OBJECTIVE - This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches. - The incumbent monitors daily performance of branch staff and manages a team of 5 to 7 employees. - This role is applicable only to Gold Silver Branches. SIZE OF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE - Entireliability target for the branch - CASABook as per the branch - TASCBook as per the branch - BB-FIGBook as per the branch - Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch - Numbertarget for all the respective products. - CA - SA - TASC - SnrCitizen - HNI - NR KEY DUTIES RESPONSIBILITIES OF THE ROLE **Business** - Implementbranch specific marketing communication strategies tocontinuously strengthen the Ujjivan brand. - Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch. - Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements - Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services - Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches. - Monitordaily performance of branch staff. - To manage a team of 5 to 7 employees. - Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews. - Ensureall deferrals taken are cleared within the specific period. - Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met. **Customers** - Ensurecustomers are educated about all products/services offered byUjjivan - Ensurecourteous customer service is offered to customers by the branchstaff - Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc. - Leadcustomer connect initiatives in the branch vicinity **InternalProcess** - Overseeand ensure efficiency in branch/ATM operations through adherenceto TAT for various internal and customer end processes; driveutilization of alternate channels - Ensurecompliance with banking guidelines, quality framework and auditrequirements; ensure speedy resolution of any audit observationsand take necessary steps to prevent recurrence, - ensurecompliance with Know Your Customer (KYC), Anti- Money Laundering(AML), audit and other regulations applicable laws in thebranch - Monitor,control minimize all expenses in the Branch, such astelephone, consumption of stationery, computer consumables,electricity and other overheads without sacrificing quality **Location -** Vellore,Bodinayakanur,Sathyamangalam,Erode,Vaikom,Kottarakkara,Rajapalayam,Nagercoil,Haveri,Thiruvananthapuram