Branch Manager-south 1 & 2

Job description

Job Description POSITIONDESCRIPTION JOBTITLE: BranchManager GRADE: CM DEPARTMENT: BranchBanking LOCATION: Branch TYPEOF POSITION: Full-time REPORTSTO: ClusterHead/Regional Head Branch Banking • Directreporting: RM • BDE/AAM/AM Dottedline reporting of BOO/BOSM ROLEPURPOSE OBJECTIVE • This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches. • The incumbent monitors daily performance of branch staff and manages a team of 5 to 7 employees. • This role is applicable only to Gold Silver Branches. SIZE OF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE • Entireliability target for the branch • CASABook as per the branch • TASCBook as per the branch • BB-FIGBook as per the branch • Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch • Numbertarget for all the respective products. • CA • SA • TASC • SnrCitizen • HNI • NR KEY DUTIES RESPONSIBILITIES OF THE ROLE Business • Implementbranch specific marketing communication strategies tocontinuously strengthen the Ujjivan brand. • Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch. • Manageexceptional customer service, proactive sales environment andefficient branch operations, while adhering toregulations/compliance requirements • Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services • Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches. • Monitordaily performance of branch staff. • To manage a team of 5 to 7 employees. • Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews. • Ensureall deferrals taken are cleared within the specific period. • Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met. Customers • Ensurecustomers are educated about all products/services offered byUjjivan • Ensurecourteous customer service is offered to customers by the branchstaff • Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc. • Leadcustomer connect initiatives in the branch vicinity InternalProcess • Overseeand ensure efficiency in branch/ATM operations through adherenceto TAT for various internal and customer end processes; driveutilization of alternate channels • Ensurecompliance with banking guidelines, quality framework and auditrequirements; ensure speedy resolution of any audit observationsand take necessary steps to prevent recurrence, • ensurecompliance with Know Your Customer (KYC), Anti- Money Laundering(AML), audit and other regulations applicable laws in thebranch • Monitor,control minimize all expenses in the Branch, such astelephone, consumption of stationery, computer consumables,electricity and other overheads without sacrificing quality Location - Vellore,Bodinayakanur,Sathyamangalam,Erode,Vaikom,Kottarakkara,Rajapalayam,Nagercoil,Haveri,Thiruvananthapuram