Branch Relationship Manager - Branch Banking

Job description

Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations. Primary Responsibilities: • Handle walk-in customers and resolve queriesCross-sell banking products (CASA, loans, insurance)Ensure customer satisfaction and retentionSupport branch operations and complianceAssist in account opening and documentation Additional Responsibilities: • Participate in local marketing activitiesGenerate leads for new accounts and servicesMaintain MIS and reports Educational qualifications preferred • Academic score: Minimum 50% • Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience • Industry: Banking, Financial Services • Role: Customer Service, Sales, Teller • Years of experience: 3 to 6 Key Performance Indicators: Customer satisfaction scoreProduct cross-sell ratioAccount activation rateTAT adherenceCompliance score Required Competencies: Customer OrientationCommunication SkillsSales DriveAttention to DetailTeamwork Required Knowledge: Banking productsKYC normsBranch operationsCore banking systems Required Skills: Interpersonal skillsMS OfficeCRM usageProblem-solving Required abilities • Physical: NA • Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements • Travel: Minimal (local marketing) • Vehicle: Two-Wheeler Vehicle • Work Permit: Must be authorized to work in India Other details • Pay Rate: Fixed + Incentives • Contract Types: Full-time, Permanent • Time Constraints: Standard banking hours • Compliance Related: Adherence to RBI and internal policies Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.