Branch Service Coordinator

Job description

Role & responsibilities • Serve as the main point of contact for customers seeking service information, updates, or assistance. • Address customer inquiries, concerns, and service related issues promptly and professionally, • Track service requests and escalate issues when necessary to ensure resolution. • Schedule and assign service calls or tasks to appropriate technicians or service teams. • Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld. • Collaborate with various departments (ex, operations, field teams, and management) to streamline workflows. • Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions. • Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance. • Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services. • Ensure vendors adhere to company standards and timelines. • Identify and resolve service related issues in a proactive manner. • Follow up with customers to ensure satisfaction and resolve any outstanding issues. • Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality. Key Requirements • Excellent communication and interpersonal skills • Experience in service coordination, scheduling, and task assignment • Proficiency in Excel • Good organizational and time management skills • Ability to track service progress and ensure timely completion • Experience in handling escalations and resolving customer issues • Ability to prepare reports (daily, weekly, monthly) • Proactive approach to identifying and resolving service issues • Willingness to work in a fast-paced environment