Branch Service Coordinator

Job description

**Role & responsibilities** - Serve as the main point of contact for customers seeking service information, updates, or assistance. - Address customer inquiries, concerns, and service related issues promptly and professionally, - Track service requests and escalate issues when necessary to ensure resolution. - Schedule and assign service calls or tasks to appropriate technicians or service teams. - Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld. - Collaborate with various departments (ex, operations, field teams, and management) to streamline workflows. - Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions. - Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance. - Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services. - Ensure vendors adhere to company standards and timelines. - Identify and resolve service related issues in a proactive manner. - Follow up with customers to ensure satisfaction and resolve any outstanding issues. - Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality. **Key Requirements** - Excellent communication and interpersonal skills - Experience in service coordination, scheduling, and task assignment - Proficiency in Excel - Good organizational and time management skills - Ability to track service progress and ensure timely completion - Experience in handling escalations and resolving customer issues - Ability to prepare reports (daily, weekly, monthly) - Proactive approach to identifying and resolving service issues - Willingness to work in a fast-paced environment