Business Associate

Job description

JD - BA - Vijayawada PORTER Requirements: Life Cycle Initiatives: Lead key lifecycle activities such as VOP, VOC for the new city. Collaborate cross-functionally to align on insights and drive city-specific improvements. Risk Management: Address partner and customer concerns efficiently by resolving issues related to SLA, cancellations, escalations, or fulfillment gaps, ensuring smooth operations from Day 0. Team Management: Build and manage a high-performing city launch team, ensuring clarity of targets & KRAs. Monitor team efficiency, service levels, and city performance metrics, implementing improvements proactively. Process Improvement: Establish and enforce Standard Operating Procedures and policies to enable seamless new city operations. Identify operational bottlenecks early and implement scalable solutions. Retention: Drive partner and customer retention activities by validating partner engagement, monitoring zonal fulfillment, initiating feedback loops, and ensuring a reliable early experience. Market Intelligence: Continuously gather market intelligence, competitor insights, and ground-level trends to generate actionable inputs for city strategy and long-term sustainability. Candidates must be proficient in the local/regional language. Skills: Deep understanding of city operations, and partner/customer lifecycle Strong numerical and analytical capabilities; Can multitask effectively. Excellent communication and interpersonal skills to drive alignment across teams and stakeholders High ownership mindset with the ability to thrive in ambiguity and fast-paced environments Proficient in Microsoft Excel and operational dashboards Ability to manage multiple priorities, with strong attention to detail Willingness to work extensively on-ground, especially during the initial launch phase Self-starter with a strong work ethic and a passion for problem-solving