Business Process Manager-HO & SUPPORT-Processes

Job description

Position Title - Team Member – RL PROCESS Team Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5 Job Role Job Role • Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders. • Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information. • Identification of existing processes for revision / updation. • Providing tailor made solutions to Branches for specific business requirements. • Provide assistance to product / operations /management. • The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank • Any process / policies affecting Retail Liabilities customers will have to be routed through this Team. • Handling query desk for quick resolution of queries / clarifications raised by channel Job Role Job Requirements • Excellent written and oral communication skills • In depth knowledge about Branch Banking Products, Operations and Processes • Knowledge about Deceased claim related process is mandatory • Summary recommendations from SMEs for process improvements and other findings • Should be able to think proactively for process changes from Business Process Re-engineering perspective • Should be aware of competitive practices. • Knowledge of Regulatory Guidelines • Ability to work and close tasks independently • Strong spoken and written Communication skills • Assertive attitude • Good analytical skills & eye for details • Keen eye for market intelligence and competition. • Strong follow up ability & keenness to complete tasks 14. a Job Role If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\_ Please mention the following in the subject line as ‘”Position Name” –“Your Name” – “Your Current Business group”