Business Support Service Advisor

Job description

Job Title: Business Support Service Advisor Req ID: 62041 Job Function: Business Services & Operations Posting Start Date: 14/09/2026 Posting End Date: 15/09/2026 Division: UK Business Job Location: DLF IT Park 2 Advertised Salary: competitive About The Role The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What You’ll Be Doing • Assists in the implementation of specific Customer Service management plans under supervision. • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes. Essential Skills / Experience Desirable Skills / Experience Our Package