Cashier

Job description

• POSITION DESCRIPTION JOB TITLE : Cashier GRADE : AM-II DEPARTMENT : Branch Banking LOCATION : Branch SUB-DEPARTMENT : TYPE OF POSITION : Full-time REPORTS TO : Branch Operation Manager REPORTING INTO NA • ROLE PURPOSE & OBJECTIVE This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system • SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE • Daily cash transaction • CRL Limit • Branch Audit • ATM /Vault • KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business • Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance. • Take overall responsibility for cash handling function of the Branch such as: • Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil • Disburse cash against withdrawals requests and collect cash against deposit challan • Collect repayments as per EMI schedule; maintain necessary entries in system • Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office • Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report • Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer • Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan Service Quality • Demonstrate superior customer service by providing courteous and efficient solutions to their needs • Escalate customer queries and grievances to competent authority in a timely manner • Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner • Educate customers to use alternate channels for deposit/withdrawal and inquiries Operations • Count & check cash at the beginning & day end before vaulting • Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly • Responsible for adherence to defined TAT for all transactions • Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management • Accounting and verifying the transaction for loan repayment • Validate the authenticity of customers while cash withdrawal • Check the accuracy of the cash deposit slips as per audit requirements • Bank pass book updation in case of any transaction • Process cash bundles for currency chest deposit with note slips Learning & Performance • Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles • Complete certification programs organized by operations department • Maintain adherence to training man-days/ mandatory training programs for self • Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines • MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications • UG – Any Graduation; preferably in Finance/Commerce subjects Experience • Minimum 1-2 years in handling cash at volume • Should have exposure of making entries in financial modules/ERP • Should have experience in consolidating accounting data Certifications • NA Functional Skills • Cash handling/accounting skills • Prudent handling of cash with ability to detect fake notes • Systematic; meticulous and timely customer service • Sensitive to Customer Wait Time • Mandatory operating knowledge of computers • Relevant software skills (On-Job training to be provided) • Strong numerical skills • Multitasking ability Behavioral Skills • Positive interpersonal skills • Customer service orientation • Listening and communication skills Competencies • Execution • Managing Relationships • Customer Focus • KEY INTERACTIONS INTERNAL EXTERNAL • Regional operations team • Regional FCU officer • Service Quality executive • Neighboring banks • Cash management agencies • BC Agents PREPARED BY: Priyanka Pal DATE: 20-03-2026 REVIEWED BY: Jyothi Mohan DATE: 24-03-2026 LAST UPDATED BY: TM Team DATE: 27-03-2026 This is Internal document.