Cashier

Job description

- POSITION DESCRIPTION JOB TITLE : Cashier GRADE : AM-II DEPARTMENT : Branch Banking LOCATION : Branch SUB-DEPARTMENT : TYPE OF POSITION : Full-time REPORTS TO : Branch Operation Manager REPORTING INTO NA - ROLE PURPOSE & OBJECTIVE This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system - SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE - Daily cash transaction - CRL Limit - Branch Audit - ATM /Vault - KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business - Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance. - Take overall responsibility for cash handling function of the Branch such as: - Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil - Disburse cash against withdrawals requests and collect cash against deposit challan - Collect repayments as per EMI schedule; maintain necessary entries in system - Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office - Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report - Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer - Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan Service Quality - Demonstrate superior customer service by providing courteous and efficient solutions to their needs - Escalate customer queries and grievances to competent authority in a timely manner - Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner - Educate customers to use alternate channels for deposit/withdrawal and inquiries Operations - Count & check cash at the beginning & day end before vaulting - Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly - Responsible for adherence to defined TAT for all transactions - Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management - Accounting and verifying the transaction for loan repayment - Validate the authenticity of customers while cash withdrawal - Check the accuracy of the cash deposit slips as per audit requirements - Bank pass book updation in case of any transaction - Process cash bundles for currency chest deposit with note slips Learning & Performance - Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles - Complete certification programs organized by operations department - Maintain adherence to training man-days/ mandatory training programs for self - Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines - MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational **Qualifications** - UG – Any Graduation; preferably in Finance/Commerce subjects **Experience** - Minimum 1-2 years in handling cash at volume - Should have exposure of making entries in financial modules/ERP - Should have experience in consolidating accounting data Certifications - NA Functional Skills - Cash handling/accounting skills - Prudent handling of cash with ability to detect fake notes - Systematic; meticulous and timely customer service - Sensitive to Customer Wait Time - Mandatory operating knowledge of computers - Relevant software skills (On-Job training to be provided) - Strong numerical skills - Multitasking ability Behavioral Skills - Positive interpersonal skills - Customer service orientation - Listening and communication skills Competencies - Execution - Managing Relationships - Customer Focus - KEY INTERACTIONS INTERNAL EXTERNAL - Regional operations team - Regional FCU officer - Service Quality executive - Neighboring banks - Cash management agencies - BC Agents PREPARED BY: Priyanka Pal DATE: 20-03-2026 REVIEWED BY: Jyothi Mohan DATE: 24-03-2026 LAST UPDATED BY: TM Team DATE: 27-03-2026 This is Internal document.