Client Consultant

Job description

We are looking for a Client Consultant to build and maintain strong client relationships and also contribute to the successful execution of Corporate Social Responsibility (CSR) initiatives that create a positive impact on the community. Roles and Responsibilities: • Servicing clients and maintaining a relationship with them for repeat business • Identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company • Regularly checking in on clients to ensure their satisfaction with the company • Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them • Coordinating with the internal departments and the client for smooth execution of a job • Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers • Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service • Collect client feedback about their experience. • Develop relationships with clients and key personnel. • Elevate complaints and feedback to the relevant departments. CSR Activities • Plan, coordinate, and support the organization's Corporate Social Responsibility (CSR) initiatives in collaboration with internal stakeholders and external partners. • Build and maintain relationships with NGOs, educational institutions, and community organizations for CSR programs. • Coordinate employee volunteering activities and encourage participation in CSR initiatives. • Manage end-to-end execution of CSR events • Track CSR initiatives, measure their impact, and prepare reports for management. • Ensure CSR activities align with the organization's values, business objectives, and applicable statutory requirements. • Gather feedback from participants and stakeholders to continuously improve CSR programs. • Promote CSR initiatives internally to enhance employee engagement and externally to strengthen the organization's brand image. Key skills • Strong negotiation and influencing skills • The ability to communicate confidently both through speaking and writing with colleagues and clients from all levels of an organization • Self-motivation • A level of creativity when it comes to thinking of new sales opportunities • Resilience • The ability to research and keep on top of developments in the industry (an interest in the industry will help) • Commercial awareness. Desired Skills • A customer-oriented attitude • Excellent communication and negotiation skills • Problem-solving aptitude • Ability to work well with a team Qualifications and experience • Degree in Business Administration, Marketing or a related field • Proven experience as a Client Relations Manager or Relationship Manager • Background in customer service; industry knowledge is a plus • Proficient in MS Office, • Compensation An attractive package will be crafted for the right candidate. Interested candidates with excellent communication skills, please share your resume with photo to jerlinbetsy.m@accesshealthcare.com