Client Consultant

Job description

We are looking for a **Client Consultant** to build and maintain strong client relationships and also contribute to the successful execution of Corporate Social Responsibility (CSR) initiatives that create a positive impact on the community. **Roles and Responsibilities:** - Servicing clients and maintaining a relationship with them for repeat business - Identify, innovate and execute business ideas to improve service delivery and improve client retention ratio of the company - Regularly checking in on clients to ensure their satisfaction with the company - Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them - Coordinating with the internal departments and the client for smooth execution of a job - Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers - Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service - Collect client feedback about their experience. - Develop relationships with clients and key personnel. - Elevate complaints and feedback to the relevant departments. **CSR Activities** - Plan, coordinate, and support the organization's Corporate Social Responsibility (CSR) initiatives in collaboration with internal stakeholders and external partners. - Build and maintain relationships with NGOs, educational institutions, and community organizations for CSR programs. - Coordinate employee volunteering activities and encourage participation in CSR initiatives. - Manage end-to-end execution of CSR events - Track CSR initiatives, measure their impact, and prepare reports for management. - Ensure CSR activities align with the organization's values, business objectives, and applicable statutory requirements. - Gather feedback from participants and stakeholders to continuously improve CSR programs. - Promote CSR initiatives internally to enhance employee engagement and externally to strengthen the organization's brand image. **Key skills** - Strong negotiation and influencing skills - The ability to communicate confidently both through speaking and writing with colleagues and clients from all levels of an organization - Self-motivation - A level of creativity when it comes to thinking of new sales opportunities - Resilience - The ability to research and keep on top of developments in the industry (an interest in the industry will help) - Commercial awareness. **Desired Skills** - A customer-oriented attitude - Excellent communication and negotiation skills - Problem-solving aptitude - Ability to work well with a team **Qualifications and experience** - Degree in Business Administration, Marketing or a related field - Proven experience as a Client Relations Manager or Relationship Manager - Background in customer service; industry knowledge is a plus - Proficient in MS Office, - Compensation An attractive package will be crafted for the right candidate. Interested candidates with excellent communication skills, please share your resume with photo to jerlinbetsy.m@accesshealthcare.com