Client Support Manager

Job description

About the Role: Grade Level (for internal use): 10Role Overview: We are seeking an enthusiastic and motivated Client Service Analyst to join our US team, supporting clients on the Debtdomain platform. This is an exciting opportunity to collaborate across business lines and global regions, and to develop expertise in finance, banking, and high-technology. Debtdomain is a leading web-based system used by thousands of professionals in the global loan syndication market, combining CRM, bookbuilding, and secure dataroom features. Key Responsibilities: • Provide exceptional client service and support for the Debtdomain platform, maintaining strong customer relationships and delivering outstanding service, including onsite coverage, training, and support where applicable. • Collaborate with a global team of Service Analysts, working across organizational and functional departments to resolve client issues efficiently. • Effectively prioritize tasks, adhere to deadlines, and escalate urgent matters to management. • Capture and channel user feedback to facilitate the continuous improvement of our products and services. • Resolve product or service problems by clarifying issues, determining causes, and identifying solutions or escalating to appropriate teams. • Escalate technical issues and liaise with product and development teams. • Demonstrate initiative, self-motivation, and a proactive approach to problem solving. • Manage multiple projects across short, medium, and long-term timelines with strong organizational skills. • Perform ad hoc duties and requests as required by the business. Qualifications & Experience: • Experience within the financial industry is advantageous, but not required. • Excellent written, spoken, and verbal communication skills, with strong interpersonal skills and articulate phone presence. • Proficient in Microsoft Excel, Word, Outlook, and PowerPoint. • Demonstrated experience with internet-based applications. Commercial Awareness & Skills: • Ability to think laterally, analyze, and question processes to drive improvement. • Strong prioritization, organizational, and time management skills. • Eager to learn with strong analytical and problem-solving abilities. • Ability to handle stressful customer situations with patience and professionalism. • Proficient PC skills, especially in Microsoft Word and Excel. • Ability to review processes and suggest improvements. Personal Impact: • Self-starter, able to manage multiple tasks efficiently. • Mature, independent, and able to work with minimal supervision. • Adaptable to changes in workflow and dynamic environments. • Practical approach to problem solving. • Strong team ethic, working well individually and within a global team. Communication & Teamwork: • Superior communication skills, interacting professionally across business units and with clients. • Team player, able to coordinate within a global team environment. About S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we pr