Cluster Manager - Corporate Leasing/Senior Cluster Manager

Job description

Job Purpose Own end-to-end centralised collections for Auto Equipment lease rental payments across corporate clients. Coordinate proactively with client finance/AP, internal banking operations, and key account managers to ensure accurate MIS/invoice submission, timely acknowledgements, on-time payment realisation, quick issue resolution, and complete post-closure documentation (NDC, reconciliations), while meeting agreed SLAs and regulatory/company policies. Duties and Responsibilities • Client Coordination Collections: Coordinate with corporate clients to collect Auto Equipment lease rental payments as per agreed frequency (monthly/quarterly/annual). Track due dates, agreement terms, and exceptions; ensure realization within timelines. • Pre-billing MIS: Work with Banking Ops to prepare and submit MIS/annexures in the client-prescribed format; seek written confirmation of correctness; drive timely corrections if required. • Invoicing: Coordinate invoice submission to clients as guided (with/without PO) via the correct channel/portal/email; obtain acknowledgement/GRN where applicable; ensure 100% submission within TAT and accurate tagging. • Payment Follow-up: Send reminders until credit is received; place calls/emails to AP/Treasury; capture payment advice/UTR; update trackers daily. • Escalations: Escalate non-responsiveness or slippages to Key Account Managers and senior stakeholders as per the escalation matrix; document all actions. • Overdues Management: Inform clients on days past due and contractual obligations; agree on promise-to-pay dates; monitor and drive closures. • Reconciliations: Perform account reconciliation with client finance; circulate and obtain sign-off on ledger statements; maintain reconciliation formats and trackers. • TDS Deductions: Reconcile TDS and other deductions; collect TDS certificates/26AS support; raise credit/debit notes as per process; resolve mismatches swiftly. • Residual Value / End-of-Term: Follow up for residual value/termination dues post lease-end; track collection until credit and closure. • NDC Post-Closure Docs: Issue No Dues Certificate and other closure documents promptly after realization and reconciliation; maintain audit-ready documentation. • Issue Resolution: Liaise with internal teams (Banking Ops, Finance, Product, Legal, IT) to correct MIS/invoices, resolve portal/PO issues, and remove payment blocks. • Reporting Analytics: Publish daily/weekly dashboards on collections status, CE%, DSO, age buckets, dispute log, and action plans; highlight risks and mitigations. • Compliance Controls: Adhere to company policies, audit requirements, data accuracy standards, and client contractual terms; maintain robust documentation and approvals. Key Decisions / Dimensions • Prioritization of follow-ups and escalation triggers as per policy. • Approval of reconciliations and closure documentation within delegated authority. • Recommendation of waivers/adjustments/credit notes within approval matrix. Major Challenges • Client-specific MIS/invoice formats and portals; PO/GRN dependencies. • Multi-stakeholder alignment across client AP/Treasury, internal Banking Ops, and KAMs. • Resolving TDS mismatches and short payments quickly to protect CE%. • Maintaining high SLA/TAT adherence during peak billing cycles. Required Qualifications and Experience Educational Qualifications • Graduate/Postgraduate; MBA preferred. • Strong command of MS Excel; working knowledge of ERP/collection systems. Work Experience • 610 years in corporate collections/AR, preferably in leasing/asset finance. • Experience coordinating with large enterprise clients and internal banking/finance teams. Competencies • Client coordination stakeholder management • Negotiation, follow-through, and escalation handling • Analytical ability, attention to detail, and documentation rigor • Excellent written and verbal communication