Cluster Manager - Debt Management Services - The Wheels

Job description

Job Purpose “This position is open with Bajaj Finance ltd.- Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes • Duties and Responsibilities To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.- Meeting the Target on Cost of Collections. • Ensuring meeting PI Targets within cost limit specified. • Ensuring legal guidelines are complied for entire collection structure in letter and sprits. • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. • Ensure adherence to the Code of Conduct. • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. • Keeping the write off per cent within risk pricing. • Control portfolio in terms of bucket flows. • Handle customer issues escalations. • Feed back on credit policy based on market conditions. • Approve waivers on PI as per delegation matrix. • Ensuring documented feedback and action taken on all cases in soft buckets. • Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. • Manage and put support mechanism for legal / police issues. • Ensuring audit queries are complied with, ensuring corrective and preventive action. • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. • Recruitment of collection officers / area managers. • Constant evaluation of collection officers/area managers • **Required Qualifications and Experience** Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.