CMDB Administrator - CMDB Operations + AI Agents Management

Job description

**The Role** - Operate, govern, and continuously improve the CMDB while enabling **AI agents / automation** that reduces manual CMDB maintenance and improves accuracy. **Key Responsibilities** **CMDB Administration Governance Operations** - Maintain CMDB operational health: - CI classes, relationships, lifecycle states, ownership fields - Execute CMDB governance practices: - certification cycles - quality dashboards and exception management - compliance/audit evidence preparation - Control CMDB changes: - ensure changes follow standards and do not break reconciliation rules **Data Quality Hygiene** - Monitor and remediate: - duplicates, orphan relationships, stale CIs - inconsistent attributes (manufacturer, model, location, environment) - Ensure CI quality supports downstream processes: - incident assignment, change impact, problem RCA, asset/license alignment **AI Agent / Automation Enablement (Core Requirement)** - Configure and maintain AI-enabled workflows such as: - automated CI enrichment suggestions - AI-assisted remediation tasks and routing - intelligent CMDB exception triage - Support AI governance: - define what AI agents can/cannot do - maintain auditability (who/what/when changes occurred) - ensure safe human-in-loop steps for high-impact actions **Cross-Module Support** - Ensure CMDB supports: - ITSM flows (incident/change/problem) - ITAM and SAM alignment (asset CI linkage, normalization) **What you''ll Bring** - 3- 5 Years of Strong ServiceNow CMDB admin skills: - CMDB model, relationships, certification, quality dashboards - Strong working knowledge of platform configuration: - Flow Designer, basic scripting, ACL understanding (as needed) - Ability to partner with infra/app teams for CI ownership and certification. **Nice-to-have** - Familiarity with Discovery/Service Mapping outputs (how data lands into CMDB). - Experience managing automation/AI features within ServiceNow. **Success Measures** - Data quality KPI improvements (completeness, correctness, relationships). - Faster closure of CMDB exceptions with automation support. - Stable certification process with measurable adoption. #LI-SS4