Collection Telecaller

Job description

Key Responsibilities • Customer Contact: Make daily outbound calls to customers regarding overdue bills or loan payments. • Payment Resolution: Inform customers about their outstanding balances, explain payment terms, and encourage timely repayment. • Negotiation: Understand the customer's financial situation and negotiate realistic payment plans or settlements when necessary. • Record Keeping: Accurately update customer details, call logs, and payment commitments in the company database. • Follow-ups: Keep track of promised payment dates and follow up with customers if the payment is not received. • Compliance: Maintain professional phone etiquette and follow all legal and company guidelines for collections.