Credit Control Officer

Job description

Key Responsibilities: 1. Credit Management • Evaluate new and existing client creditworthiness based on financial data and travel industry trends. • Set up credit limits and payment terms in line with company policies. 2. Debt Recovery • Monitor and manage accounts receivable to ensure timely collection of outstanding payments. • Implement strategies to minimize overdue payments and reduce bad debts. • Follow up on unpaid invoices through emails, calls, and client meetings. 3. Account Reconciliation • Reconcile customer accounts and resolve discrepancies. • Ensure accurate allocation of payments and credit notes. 4. Reporting • Generate regular reports on aged debt, cash flow forecasts, and collection metrics. • Present credit control updates to senior management, highlighting risks and recommending solutions. 5. Client Relations • Maintain strong relationships with clients to address credit issues professionally. • Collaborate with sales and account management teams to resolve disputes and ensure smooth payment processes. 6. Compliance • Adhere to relevant financial regulations and industry-specific credit practices. • Ensure proper documentation of agreements, payment plans, and correspondence with clients. Skills: • Proficient in financial analysis, account reconciliation, and reporting tools. • Strong negotiation and communication skills. • Ability to work under pressure and manage multiple accounts simultaneously. • Familiarity with travel industry financial systems (e.g., GDS, BSP/ARC billing). Tools: • Proficiency in accounting software and ERP systems (e.g., SAP, Oracle, or similar). • Advanced knowledge of MS Excel. Preferred Qualities: • Understanding of travel industry-specific payment cycles and customer behaviors. • Experience dealing with B2B and B2C customers in the travel domain. • Knowledge of international payment methods and currency management.