Crew Scheduling

Job description

Job Position Summary: To Support the Crew Movements by booking their Hotels, Air Tickets, Transport in 24 by 7 Shifts including Night Shifts. Key Responsibilities: Crew Hotel Bookings: • Identify the hotel room requirements for the crew on duty. • Send the hotel bookings mail to the hotels with details of the crew. • Coordinate with hotels to get confirmation of the bookings sent. • Inform the booking confirmation number to the crew via email. • Coordinate with crew scheduling for any last-minute hotel booking due to IROPS. • Maintain a tracker for hotel bookings done on a real time basis to ensure no bookings are missed. • Send a timely compliance statement to the Manager pertaining to confirmed crews hotel bookings as per the requirement. • Receive calls from the crew regarding hotel booking and provide adequate information as required. Crew Transport Bookings: • Identify the transport needs of the crew from various stakeholders in crew scheduling. • Send templated transport requirement mails to transport vendors. • Coordinate for the confirmation from the transport vendors regarding the requested transport. • Receive calls from the crew regarding transport and provide adequate information as required. Ticket Booking for Crew Duty Travel on Akasa Flights: • Identify the crew duty travel ticket requirement from crew manager system. • Create the PNR on Navitaire system. • Send the booking created to the crew on email. • Coordinate with the crew scheduling SOD for last minute travel requirement. • Coordinate with RM Support to block the seats for the traveling crew. • Receive calls from the crew regarding PNR bookings and provide adequate information as required. Other Airline (OAL) Ticket Bookings for Crew Duty Travel: • Identify the crew duty travel ticket requirement from crew manager system. • Take approval from the Managers regarding the OAL ticket prices. • Create bookings using clear trip or MMT portals. • Send the booking created to the crew on email. • Coordinate with the crew scheduling SOD for last minute travel requirement. • Receive calls from the crew regarding OAL bookings and provide adequate information as required. Airport Lounge Bookings for Crew Duty Travel: • Identify the Airport Lounge requirement for crew duty travel from crew manager system. • Create bookings using Dream folks portal or through Airport Services at respective stations. • Send the Lounge booking created to the crew on email. • Coordinate with the crew scheduling SOD for last minute Lounge requirement. • Receive calls from the crew regarding Lounge bookings and provide adequate information as required. Policy Adherence: • Follow system policies, procedures, and checklists to maintain operational efficiency. • Monitor systems to meet Standard Operating Procedures (SOPs), company policies, and regulatory rules. Multitasking and Additional Duties: • Multitask and handle additional responsibilities as assigned by the reporting Manager. Desired Qualifications: Preferred Graduation in any stream. Command on MS Excel. Strong Time Management and Communication Skills. Location - Akasa Air, Urmi Estate, Lower Parel. Mumbai - 400013 Employment type - Contractual