CRM Architect with AI

Job description

ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network. Job Description: CRM Architect with AI Expertise Role: CRM Architect / Technical Architect – Dynamics 365, Power Platform, and AI Role Overview We are looking for an experienced CRM Architect with strong expertise in Microsoft Dynamics 365 CRM, Power Platform, Azure integrations, and AI-led solution development. The candidate will be responsible for designing scalable CRM architectures, leading technical implementation, guiding development teams, and driving AI-enabled automation using Copilot Studio, agentic development patterns, MCP-based integrations, and AI evaluation frameworks. Key Responsibilities • Design end-to-end CRM and Power Platform solutions aligned with business requirements, technical standards, scalability, security, and maintainability. • Lead AI-enabled solution design using Copilot Studio, agentic development approaches, MCP development, AI evaluations, prompt optimization, and enterprise-grade automation patterns. • Provide technical leadership across Dynamics 365 CRM development, Power Pages, plugins, JavaScript, Dataverse customization, workflows, and integrations. • Guide teams on technical design, implementation approach, solution analysis, code quality, best practices, and delivery governance. • Architect and support deployment processes including solution packaging, pipeline development, DevOps automation, release management, and environment strategy. • Design and implement Azure-based integrations using Logic Apps, Azure Functions, Service Bus, APIs, and .NET-based custom components. • Support data and automation needs using ADF pipelines, integration patterns, orchestration flows, and reusable automation frameworks. • Work closely with business stakeholders, customers, project managers, developers, and testing teams to translate requirements into practical technical solutions. • Review solution designs, identify technical risks, recommend improvements, and ensure successful delivery of complex CRM and AI-driven initiatives. Required Technical Skills • AI and Copilot Studio: Hands-on knowledge of Copilot Studio, agentic development, MCP development, AI evaluations, prompt design, grounding, orchestration, and AI-assisted business process automation. • Dynamics 365 CRM and Dataverse: Strong experience in CRM customization, configuration, plugins, workflows, business rules, JavaScript, C#, .NET, Dataverse security, and solution design. • Power Platform: Good knowledge of Power Pages, Power Apps, Power Automate, Power Platform governance, environment management, ALM, and reusable component development. • Deployments and DevOps: Strong understanding of deployment planning, solution movement, pipeline development, automation, Azure DevOps, release governance, and environment readiness. • Azure Integrations: Experience with Azure Logic Apps, Azure Functions, Service Bus, API integrations, authentication patterns, monitoring, and enterprise integration design. • Data and Automation: Good knowledge of ADF pipelines, data movement, integration automation, data transformation, and operational process automation. Leadership and Customer Engagement • Ability to guide developers, review technical designs, mentor the team, and support implementation decisions across CRM, Power Platform, Azure, and AI solutions. • Strong analytical skills to understand business problems, identify solution options, evaluate technical feasibility, and recommend the right architecture approach. • Good customer communication skills with the ability to explain technical designs, risks, dependencies, and solution recommendations clearly to technical and non-technical stakeholders. • Ability to lead design discussions, participate in requirement workshops, support estimation, and collaborate with cross-functional delivery teams. Preferred Qualifications • Experience in enterprise CRM architecture, Power Platform modernization, AI-enabled automation, and large-scale Dynamics 365 implementations. • Exposure to governance, security, monitoring, release management, and operational support for CRM and AI-driven enterprise solutions. • Microsoft certifications in Dynamics 365, Power Platform, Azure,