Customer Care Associate

Job description

**Roles and Responsibilities :** - Handle customer inquiries via phone, email, or chat to resolve their issues in a timely and professional manner. - Provide accurate and efficient solutions to customers' queries related to products/services offered by the company. - Maintain records of all interactions with customers using CRM software for future reference. - Escalate complex issues to senior team members when necessary. **Job Requirements :** - 2-5 years of experience in BPO/Call Centre environment handling international voice processes. - Excellent communication skills with ability to work effectively in a fast-paced environment. - Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.