Customer Care Associate

Job description

Roles and Responsibilities : • Handle customer inquiries via phone, email, or chat to resolve their issues in a timely and professional manner. • Provide accurate and efficient solutions to customers' queries related to products/services offered by the company. • Maintain records of all interactions with customers using CRM software for future reference. • Escalate complex issues to senior team members when necessary. Job Requirements : • 2-5 years of experience in BPO/Call Centre environment handling international voice processes. • Excellent communication skills with ability to work effectively in a fast-paced environment. • Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.