Customer Care Executive

Job description

Roles and Responsibilities : • Handle customer inquiries, resolve issues, and provide solutions via phone calls. • Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions. • Process customer requests for product information, orders, returns, and exchanges in a professional manner. • Maintain accurate records of all interactions with customers using CRM software. Job Requirements : • 0-6 years of experience in BPO or call center environment. • Excellent communication skills with the ability to handle high-pressure situations calmly. • Proficiency in voice processing technology and ability to work effectively in a fast-paced environment.