Customer Engagement Executive

Job description

Designation: Client Engagement Executive Function: Operations Reporting to: Assistant Vice President Location: HSR Layout - Bangalore (Centralized Team) Portfolio Size: Up to ~100 clients per concierge CTC range: 18 - 20 LPA Role Summary Own the end-to-end relationship for a dedicated portfolio of BlueStone's most valued clients. The role has two halves: solving real purchase needs quickly and personally, and building experiences that feel genuinely different from anything else in the market — delivered with the warmth and polish of 5-star hospitality. What This Role Broadly Cover Solving Client Needs •      Expediting orders, custom design requests, and repairs •      Facilitating discounts and previews of custom designs before an order is placed •      Connecting clients with in-house stylists for personalized suggestions •      Working across retail, styling, supply chain and servicing teams to get requests resolved end-to-end Building Memorable Experiences •      Designing and delivering moments that feel personal and distinct — not a standard service interaction •      Managing invitations, referrals, and milestone gestures for the client portfolio Core Traits •      Warm, articulate communicator with a 5-star hospitality service standard •      Composed and solution-oriented under pressure — resolves issues calmly and decisively •      Strong ownership mindset — chases outcomes internally until resolved •      Creative instinct for curating experiences clients will remember •      Discreet and detail-oriented with client information Working Rhythm •      Standard business hours, with extended availability for urgent client needs (not round-the-clock) •      Individual performance goals (e.g. client satisfaction, retention, responsiveness) •      Backup/pod coverage ensures clients always have a contact during leave Who We're Looking For 4–10 years in luxury hospitality, private banking/RM, premium concierge, or luxury retail clienteling — strongly preferred but not mandatory. Open to strong candidates from adjacent service backgrounds who show the traits above and can be trained.