Customer Operations I Voice & Chat Process I Mumbai Daily Walk-in

Job description

Key Responsibilities: • Responding to incoming chats and calls from customers in a professional and courteous manner. • Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. • Proactively seeking opportunities to upsell and cross-sell products and services to customers. • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. • Meeting or exceeding individual and team sales targets. • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: • Excellent written communication skills in English. • Previous experience in a customer service and sales role, preferably in a chat or online environment. • Ability to multitask, prioritize, and manage time effectively. • Strong problem-solving skills and the ability to think on your feet. • Comfortable working in a fast-paced environment. • Flexibility to work in rotational shifts, including evenings, weekends, and holidays. • Familiarity with basic computer skills and knowledge of CRM systems. Education: • High school diploma or equivalent required. • Bachelor's degree in any field is preferred.