Customer Service - Digital Sales - Housing - DS - Sales - Faridabad - SCO 88 - CRE

Job description

**Key Objective of the Job:** ·          Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys. ·          Proactively understanding customer needs and cross- selling multiple products as per the requirements ·          Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team. ·          Execute all activities / campaigns as planned by the respective Digital Sales Manager ·          Displaying customer centricity by executing all customer interface processes within defined timelines. Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product **Major Deliverables:** ·          Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing ·          Should prove to be the one-point contact for all financial needs for his/ her customer ·          Zero error in adherence to policies and systems as specified ·          Quality of files sourced should be as per specified guidelines ·          Forging targeted number of client relationships within the agreed timelines ·          Meet & exceed customer acquisition targets ·          Timely update for all leads shared by Internal / External stakeholders. ·          Meeting sales targets for HL products in the assigned territory ·          Ensuring the customer satisfaction matrix is met for all client relationships ·          Timely MIS reporting to all concerned. ·          Clear the certification examination within specified timelines **Specialized job competencies:** ·          Knowledge about all financial products like Home Loans, Mortgages ·          Knowledge about statutory compliance & local market procedures ·          Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data & present the same for opportunity sizing. ·          Excellent communication and presentation skills – Should be able to talk and convince both internal and external stakeholders & execute actionable’s in a timely manner. | | | --- | | **Graduate** : Yes | | **Masters/Postgraduate:** Optional ·**Desired Experience:** Minimum 1- 2 years’ experience in Offline/Online  Channel /Home Loan / Affordable Housing Finance sales · |