Customer Service Executive

Job description

Company Description Croma, a brand of Infiniti Retail Ltd. and a wholly-owned subsidiary of Tata Sons, is among India’s first organised consumer durables and electronics retailers. With over 573+ stores across more than 200 cities, Croma is rapidly expanding, particularly in suburban areas of metro cities and in tier-2 and tier-3 locations. Customers experience a world-class shopping environment both in-store and online via www.croma.com, supported by a seamless omni-channel model. Through deep integration with the Tata Neu ecosystem, Croma’s products are also accessible via the Tata Neu app. Croma has been recognized as one of the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report, underscoring its strong market presence and growth potential. Role Description This is a full-time, on-site Customer Service Desk Executive role based in Mumbai. The Customer Service Executive will handle customer inquiries and concerns across multiple channels, ensuring timely and accurate responses. Responsibilities include providing product and service information, processing requests and complaints, coordinating with internal teams to resolve issues, and maintaining detailed records of customer interactions. The role involves supporting in-store customer journeys, promoting customer satisfaction, and adhering to company service standards and processes. The Customer Service Executive will also contribute to continuous improvement by sharing feedback and insights that enhance service quality and the overall customer experience. Qualifications • Strong interpersonal skills and the ability to build positive, professional relationships with customers and team members. • Customer service and customer support skills, including handling inquiries, complaints, and issue resolution. • Clear and confident communication skills; proficiency in local languages is an advantage. • Ability to work on-site in a fast-paced retail environment, including weekends and shifts as required. • Basic computer literacy and familiarity with CRM or ticketing systems is beneficial. • Prior experience in retail, electronics, or consumer durables customer service is an advantage. • Minimum educational qualification: HSC passed required; a graduate degree in any discip is preferred.