Customer Service Executive (CSE)

Job description

Job Description – Customer Support / Relationship Executive (Inbound & Outbound) | BFSI Process: Mutual Fund / General Insurance (Nippon, UTI & Zurich Kotak) Job Title: Customer Support / Relationship Executive (Inbound & Outbound) Location: Ghansoli, Navi Mumbai Work Mode: Work From Office (WFO) CTC: ₹22,000 – ₹26,000 CTC (Based on Process & Experience) In-Hand Salary: ₹18,000 – ₹22,000 Shift Timing: 8:00 AM – 8:00 PM (Rotational Shifts) Working Days: 6 Days Working (1 Rotational Week Off) About the Role We are hiring Customer Support & Relationship Executives for leading Mutual Fund and General Insurance processes. The role involves handling inbound and outbound customer interactions, resolving queries, explaining financial products, generating customer interest, and ensuring a high-quality customer experience while maintaining compliance standards. Key Responsibilities • Handle inbound and outbound customer calls. • Explain Mutual Fund and General Insurance products professionally. • Understand customer requirements and recommend suitable solutions. • Resolve customer queries and concerns within defined service levels. • Maintain accurate records of customer interactions, leads, and follow-ups. • Ensure compliance with process guidelines and quality standards. • Achieve productivity, quality, customer satisfaction, and sales targets. • Deliver an excellent customer experience through effective communication. Eligibility Education • Zurich Kotak - Undergraduates • Nippon & UTI - Graduates Experience • Minimum 6 months of experience in: • Customer Support • Outbound Calling • Telesales • BFSI • Insurance • Mutual Fund • Loan Sales Communication • Good to Excellent English communication skills. Required Skills • Excellent verbal communication • Customer handling & objection management • Sales & persuasion skills • Interpersonal skills • Problem-solving ability • Basic computer knowledge • CRM & call logging knowledge • Ability to work in rotational shifts • Target-oriented approach Selection Process • HR Round • Operations Round • Client Round (Process Applicable) • Versant Assessment (Score requirement varies by process) Compensation & Benefits • CTC: ₹22,000 – ₹26,000 • In-Hand Salary: ₹18,000 – ₹22,000 • Rotational shifts • One weekly off • Career growth opportunities in the BFSI sector Interested candidates can share their resume by: Email - rose.khan@growthnesthr.com WhatsApp - 7302929266 Pay: ₹22,000.00 - ₹26,000.00 per month Benefits: • Health insurance • Provident Fund Work Location: In person