Customer Service Executive (CSE)

Job description

**Job Description – Customer Support / Relationship Executive (Inbound & Outbound) | BFSI** **Process:** Mutual Fund / General Insurance (Nippon, UTI & Zurich Kotak) **Job Title:** Customer Support / Relationship Executive (Inbound & Outbound) **Location:** Ghansoli, Navi Mumbai **Work Mode:** Work From Office (WFO) **CTC:** ₹22,000 – ₹26,000 CTC (Based on Process & Experience) **In-Hand Salary:** ₹18,000 – ₹22,000 **Shift Timing:** 8:00 AM – 8:00 PM (Rotational Shifts) **Working Days:** 6 Days Working (1 Rotational Week Off) About the Role We are hiring Customer Support & Relationship Executives for leading **Mutual Fund and General Insurance** processes. The role involves handling inbound and outbound customer interactions, resolving queries, explaining financial products, generating customer interest, and ensuring a high-quality customer experience while maintaining compliance standards. Key Responsibilities - Handle inbound and outbound customer calls. - Explain Mutual Fund and General Insurance products professionally. - Understand customer requirements and recommend suitable solutions. - Resolve customer queries and concerns within defined service levels. - Maintain accurate records of customer interactions, leads, and follow-ups. - Ensure compliance with process guidelines and quality standards. - Achieve productivity, quality, customer satisfaction, and sales targets. - Deliver an excellent customer experience through effective communication. Eligibility **Education** - Zurich Kotak - Undergraduates - Nippon & UTI - Graduates **Experience** - Minimum **6 months of experience** in: - Customer Support - Outbound Calling - Telesales - BFSI - Insurance - Mutual Fund - Loan Sales **Communication** - Good to Excellent English communication skills. Required Skills - Excellent verbal communication - Customer handling & objection management - Sales & persuasion skills - Interpersonal skills - Problem-solving ability - Basic computer knowledge - CRM & call logging knowledge - Ability to work in rotational shifts - Target-oriented approach Selection Process - HR Round - Operations Round - Client Round (Process Applicable) - Versant Assessment (Score requirement varies by process) Compensation & Benefits - CTC: **₹22,000 – ₹26,000** - In-Hand Salary: **₹18,000 – ₹22,000** - Rotational shifts - One weekly off - Career growth opportunities in the BFSI sector Interested candidates can share their resume by: Email - rose.khan@growthnesthr.com WhatsApp - 7302929266 Pay: ₹22,000.00 - ₹26,000.00 per month Benefits: - Health insurance - Provident Fund Work Location: In person