Customer Service Executive

Job description

**Roles and Responsibilities :** - Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner. - Process customer requests for product information, orders, returns, and exchanges through various channels (phone, email, chat). - Maintain accurate records of all interactions with customers using CRM software. - Escalate complex issues to senior team members or supervisors when necessary. **Job Requirements :** - 2-5 years of experience in an International Voice Process or Non-Voice Process environment. - Strong communication skills with excellent verbal fluency in English language. - Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.