Customer Service Executive

Job description

Roles and Responsibilities : • Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner. • Process customer requests for product information, orders, returns, and exchanges through various channels (phone, email, chat). • Maintain accurate records of all interactions with customers using CRM software. • Escalate complex issues to senior team members or supervisors when necessary. Job Requirements : • 2-5 years of experience in an International Voice Process or Non-Voice Process environment. • Strong communication skills with excellent verbal fluency in English language. • Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.