Customer Service Executive - Network Operations

Job description

1. Planning and deliver effective solutions across diverse products and bandwidths from 2Mb to 100GB for services such as DIA, IPVPN, DE optical, DE Eline, and EWL 2. Collaborate with cross-functional teams to develop end-to-end design solutions 3. Proficiently handle tools such as Beethoven for presales activities and Cramer for database management 4. Utilize locating tools like GSA Lite, NIG, and Google Maps for effective location management tasks. 5. Co-ordinate with internal and external stakeholders 6. Hands on experience on client inventories like Citrix, Beethoven, Cramer is preferred 7. Responsible for delivering feasibility solution in agreed SLA 8. Good knowledge on Client Products like IPVPN, DE, EWL, DE Line Design tools to create a solution document