Customer Service Executive - Two Wheeler Loans - - Auto Plaza - CSE

Job description

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Hyderabad, responsible for providing exceptional service to customers seeking two-wheeler loans. The ideal candidate will have a strong background in customer service and experience working with auto plazas. Roles and Responsibility • Handle customer inquiries and resolve issues professionally and courteously. • Provide excellent customer service through various communication channels. • Resolve customer complaints and concerns in a timely and efficient manner. • Collaborate with internal teams to improve overall customer satisfaction. • Maintain accurate records of customer interactions and transactions. • Identify opportunities to upsell and cross-sell products or services. Job Requirements • Minimum 2 years of experience in customer service, preferably in the auto industry. • Strong knowledge of customer service principles and practices. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. • Proficient in using computer systems and software applications. • Strong problem-solving and analytical skills. About Company Tata Capital Ltd is a leading financial institution committed to providing innovative solutions to its customers. We are dedicated to delivering exceptional customer service and building long-term relationships with our clients. CreateJd