Customer Service Executive - Two Wheeler Loans - - Auto Plaza - CSE

Job description

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Hyderabad, responsible for providing exceptional service to customers seeking two-wheeler loans. The ideal candidate will have a strong background in customer service and experience working with auto plazas. ### Roles and Responsibility - Handle customer inquiries and resolve issues professionally and courteously. - Provide excellent customer service through various communication channels. - Resolve customer complaints and concerns in a timely and efficient manner. - Collaborate with internal teams to improve overall customer satisfaction. - Maintain accurate records of customer interactions and transactions. - Identify opportunities to upsell and cross-sell products or services. ### Job Requirements - Minimum 2 years of experience in customer service, preferably in the auto industry. - Strong knowledge of customer service principles and practices. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Proficient in using computer systems and software applications. - Strong problem-solving and analytical skills. ### About Company Tata Capital Ltd is a leading financial institution committed to providing innovative solutions to its customers. We are dedicated to delivering exceptional customer service and building long-term relationships with our clients. CreateJd