Customer Service Representative

Job description

Job Details Role- Customer Service Representative Process- voice process Skill- Us Healthcare Shift- US Shift, Night Shift Job Link- https://r.ripplehire.com/s/dcxUG Applicants can register using above link for better reach Contact person • Deeksha, Email ID - tsri.panideeksha@mphasis.com Customer Service Representative The Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines. Key Duties: • Handle inbound/outbound provider communications • Research and resolve issues using multiple systems • Escalate and follow up on unresolved inquiries • Maintain professionalism with all customers and coworkers • Meet quality and performance standards • Attend required training sessions Requirements: • High school diploma or equivalent • 18–24 months of call center experience (healthcare preferred) • Strong communication, organization, and computer skills • Ability to multitask in a fast-paced environment • Knowledge of Medicare or claims is a plus • Flexible scheduling availability Work Environment: Office-based role with moderate workload and deadlines.