Customer Success - Implementation Specialist (Leegality)

Job description

**About Leegality:** **Leegality works with large Indian businesses to digitally transform critical compliance processes in a fast, easy and secure way.** We have multiple products across 2 categories: **Document Infrastructure:** Products that help businesses build paperless processes at scale: - **Document Execution Workflow:** A unified platform for businesses to digitally execute (*eSign, eStamp, Template Pre-fill, Document Fraud Prevention etc.*) agreements, forms and other documents in a compliant way. Currently in use by 2000+ Indian businesses from giants like **HDFC** and **SBI Cards** to high-growth disruptors like **goDigit** and **Cars24**. - **Contract Management:** An AI-powered platform for businesses to quickly review, negotiate and take action on contracts - **Signstation:** A simple platform for businesses to digitally sign simple documents like invoices, policies and letters in a cost effective manner **Consent Infrastructure:** - **Consentin:** An end-to-end DPDP and Privacy compliance platform for Indian businesses - **Consentin Lens:** A data discovery platform for businesses to identify the personal data they collect and store. If you’re interested in building mission critical software that operates at population scale (*75 million + Indians have signed at least one document through Leegality*) then join Leegality. Curious about our impact? Explore our customer success stories: *leegality.com/case-studies* ### **Our Culture** At Leegality, trust, ownership, transparency, and having fun while doing meaningful work are core to how we operate — not just values on paper. Our team rated us an incredible **97 eNPS** for FY 2023–24 — the highest among 175+ startups surveyed. We focus deeply on helping our people grow and stay motivated. Some of the perks you’ll enjoy: - Flexible working hours - Hybrid work setup - Bi-annual performance appraisals - A culture that rewards initiative, curiosity, and impact If you're looking for a place where you can make a real difference while working with smart, driven, and genuinely nice people, welcome to Leegality. **Location: GGN/MUM/BGL(Hybrid)** **Responsibilities:** - Act as a techno-functional subject matter expert to map the client’s document journeys to a digital workflow, ensuring a seamless setup of Leegality’s Document Infrastructure. - Own the technical onboarding process for clients, managing timelines and drive go-live with the shortest possible Time-to-Value (TTV). - Engage with clients to identify usage gaps and recommend best practices or advanced features to increase product adoption and stickiness. - Use data and proactively identify risks and provide recommendations to ensure long-term success. - Serve as the "Voice of the Customer" by collaborating with Product and Engineering teams to share feedback and influence the roadmap based on implementation hurdles. - Train client stakeholders to use the platform independently while maintaining the relationship to support future renewals and account growth. **Requirements:** - Graduate/Post-graduate with a degree in Business, Engineering, or a related field. - Exceptional communication and presentation skills, with a focus on empathy and proactive problem-solving. - Understanding of SaaS would be preferred. - Understanding of BFSI would be preferred. - Basic understanding of APIs would be preferred - Good in MS Excel, Word and Power-point. - Key behavioural traits: Agility, Analytical, Pleasantly Persistent. - Fluency in English is a must. - Fluency in Hindi is preferable **Recruitment Process:** - Our hiring process combines AI-powered evaluations with structured interviews to ensure a fair and seamless experience. - You will be contacted via email with the next steps upon being shortlisted. - The process may include Assessments, AI-enabled interviews, and In-Person Interviews with our team. - Final selection and CTC will be based on your overall performance and experience. **Apply directly through our career page:** **https://careers.leegality.com/jobs/Careers** **For more information about us please visit our:** **Website:****https://www.leegality.com/** **LinkedIn:****https://www.linkedin.com/company/leegality/** **Our Company and Culture:****https://www.leegality.com/culture** **Leegality's Privacy Notice:** **https://www.leegality.com/employee-privacy-notice** **Mandatory Job Based Assessment will open once you click on "I'm Interested" button.** ### **Requirements** ### **Job Information** - Industry IT Services - Date Opened 21/07/2026 - Job Type Full time - Work Experience 1+ years - City Gurugram, Mumbai, Bangalore (Hybrid) - Province Haryana - Country India - Postal Code 122001