Customer Support Executive

Job description

Roles and Responsibilities : • Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner. • Process customer orders, answer questions about products/services, and provide solutions to issues through effective communication skills. • Identify opportunities for upselling/cross-selling of relevant products/services to increase revenue growth. • Maintain accurate records of all interactions with customers using CRM software. Job Requirements : • 0-0.6 years of experience in BPO/Call Centre environment or related field. • Excellent English language proficiency (written & spoken) with ability to communicate effectively over phone lines. • Strong understanding of international voice process procedures and protocols. • Ability to work on rotational shifts including evenings, nights, weekends, holidays as per business requirements.