Deputy Area Manager - Debt Management Services - Centralization

Job description

Job Purpose The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities • Achieve collections target by visiting customers/agency. • Monitor performance against set parameters and provide regular updates and providing proper guidelines. • Milestone reviewing and tracking. • Ensure legal guidelines are complied with while repossessing products. • Travelling with the RO's. • To do timely allocation of the cases of the team members. • Should be Profecient in excel. • Daily tracking of the performance of the team members. • Maintain accurate records of customer interactions and transactions. • Handle escalations promptly and effectively to resolve issues. • Daily DRR (Daily Risk Report) management. • Develop and implement strategies to improve collection rates. • Counsiling and grooming of his direct reportee to enhance and polish their skill sets. • Manage a team of collection officers to achieve overall targets. • Rectify problems encountered during the collection process. • Manage average collection reports to monitor and improve collection performance. • Legal Recovery for Urban NPL. • Wheels (Vehicle Finance) Repo and Legal Management. • Litigation Case Management. • Compliance Risk Mitigation. • Reporting Documentation. Required Qualifications and Experience • Should be proficent in excel.