Deputy Manager ? Operations

Job description

Job Description Deputy Manager Operations Location: Dankuni, Kolkata Key Responsibilities • Manage and monitor end-to-end shift operations at the sort center, ensuring seamless execution of daily activities. • Handle sort center operations with a focus on operational excellence, process adherence, and productivity. • Prepare and manage workforce rosters, including complex shift planning and manpower allocation scenarios. • Drive continuous improvement in key performance indicators (KPIs), quality metrics, and operational efficiency. • Lead and implement site-level operational initiatives, improvement charters, and process enhancement projects. • Develop and maintain MIS reports, analyze operational data, and generate actionable insights to support decision-making. • Demonstrate a data-driven approach by performing detailed data analysis, identifying trends, and recommending process improvements. • Resolve customer escalations within the defined turnaround time (TAT) while ensuring a high standard of service. • Monitor operational performance, identify bottlenecks, and implement corrective actions to achieve business objectives. • Collaborate with cross-functional teams to ensure smooth execution of operational processes and adherence to service-level agreements (SLAs). Required Skills Qualifications • Strong understanding of sort center operations and shift management. • Proficiency in Microsoft Excel, Word, and PowerPoint. • Strong analytical and problem-solving skills with the ability to interpret large datasets and derive meaningful insights. • Experience in MIS reporting, performance tracking, and operational analytics. • Excellent planning, organizational, and stakeholder management skills. • Ability to work in a fast-paced environment and manage multiple priorities effectively. • Strong communication skills with a focus on customer-centric problem resolution.