Digital Experience ( XEC) : B

Job description

Roles & Responbilities: Technical Skills • Handson expertise in: • SysTrack agent deployment, telemetry, and analytics • Cognix for Workspace use case implementation • Experience scoring (device, application, user sentiment) • Strong skills in: • Dashboard creation and analytics interpretation • Automation via SysTrack (scripts, triggers, remediation) • Root cause identification using experience data • Familiarity with: • Windows & macOS EUC environments • Intune / SCCM ecosystem (integration and data correlation) • Working knowledge of ITSM tools (ServiceNow preferred) Process & Enterprise Skills • ITIL awareness (Incident, Problem, Continual Improvement) • Experience supporting transformation programs • Ability to translate technical insights into business outcomes