Director

Job description

About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The Strategy & Business Operations team supports the Risk and Security Solutions (RAS) team within the Value-Added Services (VAS) division of Visa.  VAS and RAS are organizations whose products have historically operated largely independent of each other. As fraud and identity grow more complex and as Visa seeks to increase revenue growth in these areas via RAS products, there is a need for a forward-looking coordinated view of how Visa approaches the risk and identity markets (e.g., customer needs, growth areas, buying behavior) as well as coordination of commercial activities (e.g., GTM, commercialization, pricing, revenue planning) and governance.   This role will play a key role in setting and maintaining the product, data, risk, commercialization and business governance frameworks for the RAS business.  The team partners with the RAS leadership team to drive the overall business strategy for RAS with a focus on revenue growth levers and commercial execution. This role reports to the VP, Global Head of RAS Strategy and Business Optimization, who reports to the SVP Global Head of RAS, with a dotted reporting line to the Chief Operating Officer and Head of Strategy for Value-Added Services.  Essential Functions  • Lead risk and governance functions and processes across RAS including but not limited to internal audit coordination, tracking, and issue closure, risk assessments, risk event evaluation and mitigation plan development coordination, key risk identification and analysis, risk mitigation tracking, product lifecycle management (PLM) process execution, coordination, tracking, and reporting, and data steward coordination, tracking, and reporting.    • Lead and/or execute automation projects to implement safe, trusted, reliable, and accurate automated governance controls and reporting including but not limited to use of GenAI and embedding governance processes/controls within AI-native product development frameworks such as the Visa Agentic Toolchain (VATC).   • Execute assessments including but not limited to the periodic Risk and Control Self-assessment (RCSA) of the RAS business.   • Maintain a prioritized view of the likelihood and impact of key inherent and residual risks facing the RAS business, including proactive/preventative identification of emerging risks.  • Design, develop, and monitor key business metrics across RAS   • Evaluate new product concepts, proofs-of-concept, specifications, designs, and proposals to identify data use and risk considerations  • Enabling data and AI use for specialized work streams within the RAS business globally and supporting RAS data stewards in their responsibilities.  • Represent RAS at recurring weekly/monthly/quarterly governance meetings and forums including but not limited to Data Guilds, Risk Reviews, Audit Reviews, PLM, Commercialization, and Business Operations cadences.   • Monitor RAS compliance with all Visa, VAS, and RAS specific governance policies, standards, requirements, and best practices  • Design and execute regular weekly, monthly, and quarterly reporting across all RAS governance functions  • Lead projects or major work streams related to long-range strategy development, governance, and business optimization in collaboration with RAS Leadership, RAS Business Strategy Lead, global and regional Partnerships, Corporate Development, Finance, and Strategy teams.  • Structure and solve a wide array of business problems by collaborating with a range of internal stakeholders. Organize and prioritize critical information, issues, and data to facilitate efficient decision making. Build out unique, creative, and impactful recommendations.  • Ensure RAS follows best practices in GTM, commercialization, pricing, and marketing leveraging and coordinating with broader Visa and VAS capabilities and teams.  • Perform ad-hoc analysis as needed by RAS leadership.  • Partner with Portfolio Management & Operations team to create business case and investment frameworks to improve internal decision making and prioritization processes.  • Oversee risk and governance analysts supporting the above responsibilities, including managing priorities, performance management, career path development, and ongoing coaching/mentoring as needed.  • Provide continuous coaching and training to teammates.  Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 10 years of relevant work experience with a Bachelor's Degree or 8 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) • Significant understanding of current fraud and identity risks and industry