Division manager - Service

Job description

Alfa Laval in India is looking for a Divisional Manager - Service Are you ready to lead the charge in shaping a sustainable future? At Alfa Laval, we don’t just overcome challenges—we pioneer solutions that create a positive impact for our customers, our people, and the planet. Our curiosity sparks innovation, and our commitment drives us to deliver transformative results every single day. Join a truly diverse and inclusive team where your leadership will make a real difference. At Alfa Laval, you’ll be empowered to build bridges to the future, delivering sustainable solutions that address the world’s most urgent energy challenges. Together, we’re making the world a better place. About Alfa Laval Alfa Laval is a leading global provider of products and solutions in heat transfer, separation, and fluid handling, serving customers across the energy, food, water, and marine industries. Headquartered in Lund, Sweden, the company operates in more than 100 countries, enabling customers to improve energy efficiency, productivity, and sustainability in industrial processes. With a heritage of over 140 years, Alfa Laval plays a critical role in supporting the global energy transition, focusing on solutions for energy efficiency, waste heat recovery, decarbonization, and sustainable industrial growth. Sustainability and responsible use of resources are central to the company’s purpose of pioneering positive impact. Alfa Laval India Alfa Laval has been present in India since 1937 and plays a strategically important role within the group. The India headquarters is located in Pune, with eight manufacturing facilities based at Pune and Satara, and multiple sales and service locations across the country. The Manufacturing facilities supplies key components and systems in Separation, Heat Transfer, and Flow technology. It is also a hub for Centrifugal Separators, Decanters, and Flow equipment delivered to the global markets from here. The company's products and solutions are omnipresent in over 25 multiple Indian industries including food processing, dairy, edible oil processing, sugar production, pharmaceutical & biotechnology, brewery, distillery, starch, pulp and paper, oil & gas, marine and energy. Alfa Laval caters to many national and international clients based across India and neighboring countries like Sri Lanka, Nepal, and Bangladesh. We are now looking for a for an Inspirational leader to spearhead our Service division in India, partnering closely with the business leaders and managers. Service Division is a strategic pillar of Alfa Laval India, to achieve our growth ambition for the coming years. Role Description You will be a member of AL India Management team, directly reporting to Managing Director, as well as the key representative for India region. Moreover, you will be responsible for leading, developing and securing a high performing team in line with the Alfa Laval culture. To help Alfa Laval uphold its promises and foster a thriving service culture, we are seeking a dynamic leader for the role of Divisional Manager for Service to join our skilled, dedicated, and passionate team. The ideal candidate will bring a strong track record in service business management and experience leading high-performing service teams in a dynamic, fast-paced environment. Success in this role will be driven by the ability to achieve profitable growth, enhance operational excellence, and develop a motivated and capable team. We offer a unique opportunity to play a pivotal role in transforming our Service business, driving digitalization initiatives, and strengthening service as a key competitive differentiator for Alfa Laval’s future growth and success. Key elements of the Role involve Strategic Leadership & Business Transformation • Define and execute the long-term Service business strategy aligned with regional and global organizational objectives. • Drive business transformation initiatives to strengthen market position, accelerate growth, and enhance operational excellence. • Champion a high-performance culture that fosters accountability, innovation, collaboration, and continuous improvement. • Lead organizational change and capability-building initiatives to adapt to evolving market dynamics and customer expectations. • Build a strong leadership pipeline through coaching, succession planning, and talent development. Commercial Growth & Profitability • Own the overall P&L for the Service business, ensuring sustainable revenue growth, profitability, and market share expansion. • Identify and capture new commercial opportunities across the service portfolio, aftermarket offerings, digital services, and lifecycle solutions. • Drive strategic pricing, contract management, and value-based service offerings to maximize customer value and business returns. • Establish financial discipline and resource optimization strategies to improve productivity and operational efficiency. • Monitor and steer business performance through key financial, commercial, and operational metrics. Customer Centricity & Market Leadership • Strengthen executive-level relationships with key customers, industry stakeholders, and strategic partners. • Drive customer engagement strategies that enhance satisfaction, loyalty, and long-term business partnerships. • Ensure service capabilities and offerings are aligned with customer needs, industry requirements, and future market trends. • Lead initiatives to increase installed base penetration, service contract growth, and aftermarket sales. • Act as the voice of the customer within the organization, influencing strategic priorities and investments. Service Excellence & Operational Effectiveness • Ensure the delivery of best-in-class service operations through standardized processes, digitalization, and performance management. • Drive continuous improvement initiatives to enhance service quality, responsiveness, reliability, an