Employee Success Shared Services Specialist

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The ExperienceThe ES People and Payroll Specialist is a member of a globally diverse Employee Success (ES) People Services team, supporting geographically dispersed employees through expert guidance on payroll, benefits, HR policy, and employee data. This role can be based in Atlanta, GA or Indianapolis, Indiana, and partners closely with employees and managers across the organization to deliver a seamless, high-quality HR experience using Salesforce technology. What You'll Actually Be Doing • Provide support to employees and managers via our case management system, responding to inquiries on benefits, time off, compensation, HR policy, and employee data, and ensuring all cases are resolved accurately and on time. • Maintain and improve the HR knowledge base by creating and updating self-service articles to close knowledge gaps and keep content current for employees and managers. • Process employee data corrections and transactions in Workday, including third-party deductions such as court orders and 401(k) contributions, and support end-to-end payroll cycles including year-end activities and audits. • Partner cross-functionally to identify process inefficiencies, participate in User Acceptance Testing for system enhancements, and contribute to projects that modernize ES People Services processes. You're Our Person If... • You have a minimum of 2 years of experience in payroll, HR, or a shared services environment. • You have experience supporting end-to-end payroll cycles, including inputting and validating employee data changes, supporting payroll legislation compliance, and assisting with internal and external payroll audits. • You have experience working in a case management system and processing transactions in a Human Resources Information System (HRIS) such as Workday Human Capital Management (HCM). • You are able to maintain confidentiality, diagnose data or process issues, and lead resolution efforts through clear communication and cross-functional collaboration. Even Better If... • You have prior experience with Workday HCM specifically. • You have experience in an HR shared services organization. • You have familiarity with third-party payroll integrations or multi-state payroll processing. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement