Enterprise Pulse

Job description

Own every stakeholder survey employees (mPulse), customers (NPS), brand, vendors and more — on one consistent method, scale and calendar, run on time every cycle. Design and launch the listening we don't do yet — vendor and brand measures — including method, questionnaire and sampling. Manage survey partners: method, data quality, timelines and commercials. Bring every result together into a single Enterprise Health Index — one trusted picture, published each quarter. Turn findings into named actions with a CXO owner , track them to closure, and re-measure to prove they worked . Route what you learn to the assurance and process teams, so issues get fixed at the source — not just surveyed again. Run the mPulse employee programme with the CPO and HR team.