Ericsson Order Care Support

Job description

1 Role - Ericsson Order care Support 2 Required Technical Skill Set Ericsson Order Care (EOC), Telecom , SQL, and OpenShift , Telecom OSS/BSS 3 Desired Experience Range 8-10 years 4 Location of Requirement Hyd/Mumbai/Bangalore Desired Competencies (Technical/Behavioral Competency) Must-Have • 8-10 years of experience in 24x7 Telecom Operations, EOC, and Production Support. • Strong experience in Incident, Problem, Change, Reconciliation, and SLA Management. • Handling P1/P2 incidents, War Room calls, customer escalations, and RCA. • Experience in BSS/OSS, CRM, Order Management, Provisioning, Billing, and Network operations. • Experienced in order reconciliation, failed/pending/ageing order analysis, and data validation. • Strong hands-on experience in ELK (Elasticsearch, Logstash, Kibana) for log monitoring, analysis, and troubleshooting. Good knowledge of SQL/Oracle for production data analysis, reconciliation, and issue investigation. • Strong experience with Unix/Linux, including log analysis, process monitoring, file management, and troubleshooting. • Experience in developing and executing Shell scripts for automation, monitoring, data validation, and operational activities. • Strong coordination with CRM, Network, Application, Integration, Infrastructure, and Customer teams. • Experience in shift management, operational reporting, handover, KPI tracking, and service assurance. • Good stakeholder management and communication skills with experience in leading critical production issues. Good-to-Have • Strong analytical and problem-solving skills • Good communication and teamwork abilities • Ability to work in a 24/7 support environment Role descriptions / Expectations from the Role 1 Effective communication, innovative and proactive in problem resolving 2 Experience in Installation and configuration. 3 Experience in upgrade