Voice Process Executive

Job description

Role & responsibilities Handle inbound calls from patients, providers, and pharmacies regarding therapy support, prescriptions, benefits verification, prior authorization, and patient access programs. Ensure accurate documentation, compliance, and excellent customer service. Requirements: • Minimum 2+ years of experience in an international contact center/inbound voice process. • US Healthcare experience is mandatory (Patient Access, HUB, Reimbursement, Pharmacy Support, Benefits Verification, Prior Authorization, or PAP). • Strong communication, customer service, and problem-solving skills. • Ability to manage high-volume calls and meet quality metrics. • Experience working in a regulated healthcare environment.