Executive - Admin Customer Care

Job description

Roles and Responsibilities - Admin Customer Care • Manage customer escalations and ensure timely closure with proper root cause • Coordinate with logistics and planning for accurate delivery commitments • Support continuous improvement by analyzing customer feedback and trends • Handle customer inquiries, complaints, and service requests professionally • Coordinate with internal teams to resolve customer issues on time • Maintain customer communication through calls, emails, and portals • Track and update status of customer requests and escalations • Ensure high customer satisfaction and quick response time • Maintain records of customer interactions and service history • Support order coordination, dispatch follow-ups, and delivery updates • Prepare reports on customer issues, feedback, and resolution timelines • Assist in handling customer visits and coordination with internal teams • Follow company policies, communication standards, and service protocols