Executive Coding

Job description

About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of an executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction. Job title: Executive Coding Job Description: Education : Any graduates or post graduate (preferably science background) Experience : 1.5+ years experience in HC domain & coding related field Roles & Responsibilities : • Possess basic knowledge of Healthcare • Good reasoning and analytical skills • Able to communicate fluently in the language required for the function/location • Active listening skills • Passion to learn • Influencing skills • Ability to comprehend the employee requirements well • Adhere to attendance and punctuality norms • Acquiring knowledge & skills of related areas of the process • Processing claims/developing projects/handling calls, as per the process guidelines • Adhering to the SLA, and understanding Quality & Auditing parameters • Meeting assigned productivity goals • Understanding and adhering to quality standards • Meeting TAT • Ensure adherence to external and internal quality and security standards (HIPPA /ISO) Skills : • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. • Proficiency with the necessary technology, including computers, software applications, phone systems, etc. • Ability to improve and/or transform teams processes across functions within the organization. • Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. • Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance. • Ability to delegate and manage work loads and projects across functions within the organization. • Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. • Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results. • Strong operational and financial acumen, executive presence, and the ability to lead multiple sites. • Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. • Advanced customer focus and customer service skills. • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. • Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting. • Experience with Client relationship management is preferred Location: ChennaiIndia