Executive - Collections

Job description

**Purpose of Job:** Piramal Finance Sales and Service Private Limited, as acommitment to serve all lending needs of consumers of Bharat, is hiringdynamic Executive Collections for its retail business. The incumbent would be primarily responsible for collections from delinquent customers and updating collection status from daily field visits. **Key Stakeholders:** **External** - Customer/ Sales Channels - Government authorities - External legal vendors - Audit **Internal** - Sales, Credit & Operations Team - Collections Team - Legal Team - Risk and Technical Team - Customer Servise Team **Reporting Structure:** **Role directly reports to -** Branch Sales Manager **Essential Qualifications:** - Graduate from an accredited college **Essential Experience / skills:** - 0 to 1 year experience - Good written & verbal communication skills - Ability to work under tight deadlines **Key Roles/Responsibilities:** - Responsible for establishing the Piramal brand and for managing the sales and business development targets for assigned portfolio with focus on affordable / mass affluent / LAP segment in the assigned location from open market, channels and developer relationships. - Responsible for listening to the customer and cross selling products that meet the consumers unmet needs - End to end customer management enquiry to disbursement. Be knowledgeable about the product portfolio, features, processing fees et al and guide customer through the same as required - Responsible for channel empanelment, customer acquisition and cultivating relationships. - Ensure adherence to all compliance related responsibilities e.g. customer KYC - Adherence to the organizations policies and procedures and compliance with legal and regulatory requirements - Responsible for ensuring the proper completion of the files within timeline as per the company checklist - Responsible for ensuring the proper closure of disbursement documentation within the timeline - Coordinate with internal teams and customers for any post disbursement issues - Provide market feedback on product offerings based on customer feedback - Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly - Support collections team in assessing delinquency - Responsible for activation, training and development of channels and release of channel payments on time - Responsible for communicating the reasons for rejection to the customer whose file has been rejected - Collaborate with Operations team for resolving PDD (Post disbursal document) issues - The incumbent is required to have a good knowledge and understanding of the local affordable / mass affluent markets and PMAY Willingness to adapt to digital tools and processes. **Core competency** - Resolution target by bucket - Learning and development for self - Process and policy adherence - Instances of customer complaint **Key performance indicators** - **Strong Management and Leadership Skills -** Lead by example with good team management skills - **Execution Delivery** - Takes ownership providing timely and result oriented solutions with operational excellence - **Accountability** - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and additionally for any dependencies with cross functional teams - **Team Work Collaboration** - Fosters a culture of trust, collaboration and support - **Effective Communication** - Communicates timely and responsively with clarity and effect (both verbal and written) Seeks and provides feedback - **Innovation** - Self driven and encourages others to actively look beyond boundaries for new insights and opportunities for success - **Customer Service Orientation** - Identifies and anticipates customer needs and responds to them by maintaining long term relationships.