Executive - Learning and Development & CX

Job description

Job Title: Executive – CX & L&D Location: Bangalore Role: Regional Trainer (Bangalore) Department: CX & L&D Role Overview: At Chai Point, we believe a great cup of chai can power conversations, ideas, and experiences. With hundreds of experience stores and millions of cups served, our mission is simple — serve amazing chai and create delightful customer experiences every single day. To make that happen, we invest in our people. That’s where you come in. Key Responsibilities: 1. Deliver Impactful Training • Conduct engaging classroom and on-the-job training for store partners, Brewing Bot Team and also Regional Managers. • Train teams on product knowledge, service standards, store operations and customer experience. • Use the 4-Step Training Method to ensure learning translates into performance. 2. Enable Store Teams to Succeed • Support new store openings and partner onboarding. • Coach store partners on speed of service, quality, and upselling techniques. • Work closely with store managers to close skill gaps. 3. Maintain Training Standards • Ensure training SOPs and operational standards are consistently followed across stores. • Conduct training audits and skill assessments. 4. Drive Learning Engagement • Facilitate group training, one-on-one coaching, and digital learning sessions. • Create a fun and interactive learning environment that motivates store teams. 5. Measure Training Effectiveness • Track training completion, partner performance and feedback. • Share insights with the L&D team to continuously improve training programs. 6. Be a Project Whiz • Be a project coordinator for our Learning Projects from time to time • Keep the self-learning metrics high to learn about the L&D and QSR industry 6. Manage the LMS for the BVOC and DVOC program • Lead mentor for the BVOC and DVOC program • Ensure assignments, submissions are followed up and coordination with the university is done on time. Requirements: Education • Graduate in Hospitality / Hotel Management / Business Administration / HR • Certification in Training or Learning & Development is a plus. Experience • 1 – 3 years of experience in training, hospitality, retail or QSR operations. • Experience in conducting training sessions or facilitating workshops. Skills • Excellent communication and presentation skills • Ability to engage and energize large groups • Strong coaching and mentoring skills • Good understanding of customer service and operations • Basic knowledge of training tools, SOPs and assessments • Ability to travel to sites within the region to ensure hands-on learning for all partners Personality Traits • Passionate about people development • Energetic and comfortable in fast-paced environments • A natural storyteller and trainer • Customer obsessed • Hands-on and willing to spend time at stores • A learning initiative for yourself and the team Why Join Chai Point? • Be part of India’s largest organized chai platform • Work in a high-energy, people-first culture • Opportunity to shape the learning journey of thousands of store partners • Grow your career in operations, training and leadership • Work along with a cool team and great mentors to shape your career. • If you love chai or coffee, people, and making learning exciting — this role is for you.