Executive

Job description

**Reporting Supervisor** **Supervisor Call Center/Assistant Manager/Manager-OPS** **II. JOB PURPOSE** - **To ensure seamless service delivery & Customer Delight** **III. KEY RESPONSIBILITIES** **Core Responsibilities** - To handle both inbound & outbound calls - To educate the people calling about the facilities offered by the Home Healthcare - To transfer the incoming calls to the correct extension. - Proper diversion or handling of calls in case the person is not available. - To handle emergency codes e.g. code blue, bomb threat. - Customer Feedback Entry in complaint Tracker. - Daily update of equipment & Physio entries, GMC, SMC in Handover. - VIP list Updating - Tracking of staff deputed to Homecare Services - Responsible for calls on IVR - Coordination for patient requirement - Responsible for Daily census - Responsible for her call conversion - Responsible for Web query - Responsible for daily handover report to HOD - Responsible for field Report **IV. KEY PERFORMANCE INDICATORS** **Measurable Deliverables** - Call Pick-up Rate = - Customer Satisfaction = > 90% - Performance Rating - Accuracy in reports /MIS/handover Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.