EXECUTIVE N - SALES COMMERCIAL

Job description

Location: Hyderabad, TG, IN Areas of Work: Sales & Marketing Job Id: 15407 Role Identifier Job Title Executive – Commercial Department Sales Commercial Reporting to Chief Manager/ Senior Manager- Commercial Grade Executives/Executive (F/OF) Jobs Reporting Into None Location / Unit Head office –Mumbai Role Description Job Purpose The role is that of a commercial who is responsible for providing end to end support to sales function Pan India by means of timely gift settlement , material service, managing overhead costs and warehouse operations, optimization of resources and implementation and management of call centers and other laid down systems and procedures also finding ways to optimize the overall cost and servicing, thereby assisting in achieving business objectives Primary Responsibilities Business Responsibility Areas (Please detail out at least 8-10 responsibility areas) Key Performance Indicators Customer Service • Timely review of dispatch and delivery ensuring unit delivery is under control • Explore opportunities to enhance the various processes like gift settlements, transportation for material etc. • Identify and address the factors affecting the Order Cycle Time with a purpose to improve customer service levels • Address the complaints or issue raised by dealers as per timelines and come up with ways to avoid recurrence of the same issues Process and cost Optimization • Explore opportunities and ensure optimization of route plan, territory level planning, warehouse layout, call centers etc. to save resources like time and cost and enhance overall service experience • Assess the existing storage space utilization in warehouses and work towards storage space optimization. Documentation and Control • Ensure maintenance of accurate and timely documentation for various heads like bill processing, schemes, KYC etc. • Ensure stock verification as per defined frequency and take measures to control stock variances and maintain damage stock reports and status Support For Initiatives • Manage and drive the contest centrally by collating, analyzing, comprehending and circulating the same to relevant stakeholders • Ensure query resolution centrally to provide better understanding of contests. • Oversee smooth implementation of new systems being launched like SAP, OTM, Barcoding system, SOLUS, etc. Vendor Management • Explore opportunities for vendor creation as well as development with the objective of cost optimization for material servicing and gift settlement Safety Compliances and Audits • Monitor daily and Monthly safety activities through reports and highlight gaps and provide support if required, to sustain the process • Track and ensure timely renewal of statutory licenses as and when applicable • Educate team on gaps identified and need for following recommended standards • Conduct safety audit periodically, maintain records of the same, identify gaps and suggest changes Team Management • Ensure growth and development of immediate team • Productive utilization of manpower resources to drive business growths • Service delivery as per schedule • Safety audit and Compliances • Process and cost optimization Scope of Work • Financial Scope (Range of financial spend): As per budget • People Management Scope (Range of no. of Direct/ Indirect Reports): Indirect - CFA, Housekeeping and vendors, call centre and IT staff • Geography Coverage (Country-wide/ State-wide / Area-wide) Country wide • Corporate Coverage (Company-wide / Business Unit or Function-wide / Sub-function-wide / Other): Sales commercial Key Interactions Internal Retail, Projects, Services, Home Improvement, SSC, Legal, IT, Central Functions, HR and Marketing External Vendors, Landlords, Transporters, Statutory bodies Qualifications Role Requirements / Specifications Essential • Graduate Degree in any stream (BA/B.Sc./B.Com/BBA/BBM/BMS) • Minimum 50% throughout education without any backlogs • Graduation must be through a full-time course Desired • NA Previous Experience Desired • Experience of 4-6 years in Commercial role Functional Competencies • Knowledge of Statutory Acts • Negotiation skills • Analytical Skills Behavioral Competencies • Impactful Communication • Execution Excellence • Lead people Additional Requirements • Applicant should be mobile pan India as the said role is transferrable in nature. • Role involves extensive travelling to various warehouses • Proficiency with MS – Office, in particular MS – Excel is mandatory Document Details Written By Durga Prasad Dutta/ Ankita Vig Date 17/06/2017 Validated By Mukesh Vijay Date 12/07/2017 Approved By Date