Executive - Service Excellence

Job description

We are looking for a highly skilled and experienced Executive to lead our Service Excellence team at MIMS Hospital in Kottakkal. The ideal candidate will have a strong background in healthcare and excellent leadership skills. Roles and Responsibility • Develop and implement strategies to enhance service excellence and patient satisfaction. • Lead cross-functional teams to achieve operational goals and objectives. • Analyze data and metrics to identify areas for improvement and optimize processes. • Collaborate with stakeholders to resolve issues and improve overall performance. • Implement quality control measures to ensure high standards of care. • Foster a culture of continuous improvement and innovation within the team. Job Requirements • Minimum 5 years of experience in a similar role, preferably in healthcare. • Strong knowledge of healthcare operations and management principles. • Excellent leadership, communication, and problem-solving skills. • Ability to analyze data and make informed decisions. • Strong understanding of quality control measures and patient satisfaction metrics. • Experience working in a fast-paced environment and managing multiple priorities.