Executive - Service Excellence

Job description

We are looking for a highly skilled and experienced Executive to lead our Service Excellence team at MIMS Hospital in Kottakkal. The ideal candidate will have a strong background in healthcare and excellent leadership skills. **Roles and Responsibility** - Develop and implement strategies to enhance service excellence and patient satisfaction. - Lead cross-functional teams to achieve operational goals and objectives. - Analyze data and metrics to identify areas for improvement and optimize processes. - Collaborate with stakeholders to resolve issues and improve overall performance. - Implement quality control measures to ensure high standards of care. - Foster a culture of continuous improvement and innovation within the team. **Job Requirements** - Minimum 5 years of experience in a similar role, preferably in healthcare. - Strong knowledge of healthcare operations and management principles. - Excellent leadership, communication, and problem-solving skills. - Ability to analyze data and make informed decisions. - Strong understanding of quality control measures and patient satisfaction metrics. - Experience working in a fast-paced environment and managing multiple priorities.