Facility Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    TITLE Facilities Manager – Technical   BUSINESS UNIT Integrated Facilities Management   REPORTING TO Operations Manager, IFM   DIRECT REPORTS As assigned   POSITION GOALS The Facilities Manager – Technical will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations.  This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.   DUTIES & RESPONSIBILITIES • Lead the JLL management team in the delivery of facility management services. • Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets. • Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts. • Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors. • Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors. • Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources. • Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors. • Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, Jones Lang LaSalle and its subcontractors. • Setting annual goals for generating savings in area of such as energy and cost of maintenance operations. • Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals. • Advise Client on future year maintenance budgets as and when requested for. • Maintain all records related to the performance of facility management operations on Client site • Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings. • Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services. • Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. • Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organisation. • Train team members on all Quality policies & procedures. • Audit sub contractors on quality of materials & upkeep of the site. • Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time. • Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team. • Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Account Director. • Analyse call outs to understand trends; undertake strategic initiatives to minimize the same. • Liaison with the client Finance team  • Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments. • Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting. • Chair the monthly progress meeting during the absence of operations manager. • Duties are in accordance with the Scope of Work & include: • General Administration & Management: • Client & Business Unit Liaison • Team management including Vendor team (onsite personnel) • Prepare, submit and review Monthly Report to client • Preparation and submission of management reports/analysis as and when required by client • Expense tracking oversight and invoice management • Assistance to Client - FM for preparation of Annual Budget • Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual • Property Services, Rou