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**Roles and Responsibilities** Patient Interfacing: 1. Meeting with all new Patients admitted within 24 hours of admission. 2. Take out the List of all the patients of the floor with Financial update 3. Will ensure orientation of the patient to the floor structure and important service no. 4. Meet with the Floor RMO and introduce yourself and monitor his/her availability on the floor. 5. Give a summary of your floor and any specific issue in morning meeting. 6. Financial follow up of the high outstanding patients of the respective floor 7. To coordinate Diagnostic Tests, Specially night NPO patients and any other specific procedure 8. To coordinate OT & Diagnostics Process of patients 9. Meet all discharge patients and explain the discharge process to them 10. To Coordinate for discharge patients with TPA & Billing. 11. To coordinate for the next day discharge by EOD. 12. Supervise the nursing of the respective floor for Discharge report folder of the discharge patient. It should be ready after discharge intimation 13. Meet with all new patient of the day before leaving 14. Make a list of plan discharge in coordination with nursing and submit to M.S office 15. Submit an evening report of all new patients and any specific issue of any patient with room number to M.S office. Documentation Compliance: 1. Shall monitor all compliance for documentation of clinical file. 2. Initial evaluation / blood Forms / Consent forms to be checked. 3. Pre-auth forms, Financial clearance, consent forms of all TPA patients to be checked. **Experience & Qualifications** - 2 to 4 years of experience as floor executive/coordinator. - Graduate / Postgraduate **Technical Skills** - Computer Literacy, with expertise in Excel and Power Point. - Knowledge of other statistical software tools. - Analytical bent of mind. - Quality Management in Healthcare. - Service Excellence. **Behavioural****Skills** - Persuasive - Attention to detail - Interpersonal and communication skills - Initiative and adaptability